1. Who controls your personal data
The data controller is Diamond tours s. r. o., trading under the Diamond Tours brand, with registered office at Eötvösova ul. 3195/21, 945 01 Komárno, Slovak Republic, IČO 56 124 783. The company is a Slovak limited liability company registered on 15 March 2024.
Privacy enquiries can be sent to team@thediamondtours.com or raised by phone at +421 2/321 375 83.
2. Personal data we collect
Information you provide
- Name, email address, telephone number and preferred contact method.
- Destination, travel dates, hotel or pickup location, group size, language, accessibility needs and experience preferences.
- Booking requests, payment and billing details, except full card data handled directly by a payment provider.
- Messages and records of support provided by phone, live chat or email.
Information collected automatically
- IP address, browser and device information, approximate location, pages viewed and technical logs.
- Cookie identifiers and preference information where cookies or similar technologies are enabled.
Please avoid sending passport, health or other sensitive information unless we specifically request it and explain why it is necessary.
3. Why and how we use personal data
- To answer enquiries and arrange requested services: necessary to take steps at your request and perform our contract.
- To coordinate attractions, guides, transport and hotel pickup: necessary to provide the requested service.
- To process payments and maintain financial records: necessary for our contract and legal obligations.
- To provide support, prevent fraud and improve service quality: based on our legitimate interests, balanced against your rights.
- To send optional marketing: based on consent where consent is required. You may unsubscribe at any time.
- To comply with law and respond to authorities: where a legal obligation applies.
Diamond Tours does not intend to make decisions producing legal or similarly significant effects using solely automated processing.
5. How long we retain data
We keep personal data only for as long as needed for the purpose collected and to meet legal, accounting, dispute and security requirements.
- Uncompleted enquiries and support messages: normally up to 24 months after the last contact.
- Completed bookings and transaction records: for the period required by applicable accounting, tax and consumer laws.
- Marketing preferences: until consent is withdrawn or after a defined period of inactivity.
- Technical and security logs: for a limited period appropriate to fraud prevention and system security.
6. Your data-protection rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data. You may object to processing based on legitimate interests and may withdraw consent at any time without affecting earlier lawful processing.
Send requests to team@thediamondtours.com. We may need to verify your identity. You may also lodge a complaint with the Office for Personal Data Protection of the Slovak Republic or with the competent supervisory authority in your country.
7. Security and children
We use proportionate organisational and technical safeguards intended to protect personal data, including access controls, secure transmission where available, vendor assessment and incident procedures. No internet service can guarantee absolute security.
The service is intended for adults arranging travel. A parent or legal guardian must submit requests involving children, and should provide only the child information strictly needed for the booking.
8. Changes and contact
We may update this policy when our services, providers or legal obligations change. The current version and effective date will remain available on this page.
Diamond tours s. r. o.
Eötvösova ul. 3195/21, 945 01 Komárno, Slovak Republic
IČO: 56 124 783
Email: team@thediamondtours.com
Telephone: +421 2/321 375 83